Senior Product Designer
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1-800 Contacts

The 1-800 Contacts app provides users with the easiest and fastest way to order contacts. For the redesign, I worked with the development team to enhance the overall experience via an updated interface, shorter and more efficient core user flows, and new features like uploading prescriptions and auto ordering contacts. After the launch of the redesign, we saw an 111% increase in orders and a 174% increase in revenue. In September 2016 the app broke its own record with $1.1 million in revenue in a single day.

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1-800 Contacts

Context
The 1-800 Contacts app provides users with the easiest and fastest way to order contacts. From 2014-2017, I worked with our team of engineers, product managers, creative directors, and head of IT to enhance the overall experience via an updated interface, shorter and more efficient core user flows, and new features like uploading prescriptions and auto ordering contacts.

Outcome
After the launch of the redesign, we saw a 111% increase in orders and a 174% increase in revenue. In September 2016 the app broke its own record with $1.1 million in revenue in a single day.


 
 
 

My Role
Lead UX Designer

Timeframe
Oct 2014 - Jan 2017

What I Used
Adobe XD, Adobe Illustrator

Team
Tighe Racicot | iOS Engineer
Chad Allen | Android Engineer
Spencer Griffin | Android Engineer
Brent Jensen | Engineer Team Lead
Dallan Rees | Product Manager
Trevor Dow | UX Manager
Anthony Hadden | Creative Director
Justin Flack | Creative Director
Justin Olson | VP Digital Commerce

 
 

 
 

Scroll below for case studies on each major improvement in the app.


App Redesign

Eye Clinic Search

 

Product Page

Lens Gauge